Choose from hourly, daily, monthly, or yearly support to match your unique needs. Our customizable solutions offer proactive, reliable service, ensuring you get the support you need, exactly when you need it.
Ensure seamless operations with our flexible SLA. Choose from hourly, daily, monthly, or yearly support to match your unique needs. Our customizable solutions offer proactive, reliable service, ensuring you get the support you need, exactly when you need it.
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Submit tickets for IT and security issues. We guarantee a skilled response within a defined timeframe, resolving problems efficiently.
Our automated systems ensure your software and operating systems are always up-to-date with the latest security patches, minimizing vulnerabilities.
We continuously monitor your IT infrastructure for suspicious activities and threats, keeping you ahead of potential breaches.
Secure your data with automated backups stored in a redundant, offsite location. This allows for swift recovery in case of unplanned events.
Our systems run 24/7, ensuring your IT infrastructure functions smoothly and alerting us to any issues that may arise.
Gain valuable insights into your IT health with a comprehensive monthly report, accessible online.
| Feature | Hourly Plan | Daily Plan | Monthly Plan | Annual Plan |
|---|---|---|---|---|
| Response Time | 2 to 4 hrs. | 2 to 4 hrs. | As per agreed SLA | As per agreed SLA |
| Uptime Guarantee | 95% | 97% | 99% | 99.9% |
| Support Channels | Email, Chat & on site | Email, Chat & on site | Email, Phone, Chat, On-site | Email, Phone, Chat, On-site, Dedicated Support |
Certain services are not included in the monthly package but can be quoted separately:
For details on excluded services, please Contact Our team.
Response Time: Diligence Team responds to all support tickets within [timeframe, e.g. 2 hours] for urgent issues and [timeframe, e.g. 24 hours] for non-urgent issues.
Uptime: Diligence maintains a [uptime percentage, e.g. 99.9%] uptime for critical systems.
Security Patching: All systems are patched with critical security updates within [timeframe, e.g. 48 hours] of release.
Backup and Recovery: Daily backups are performed and stored offsite. Data recovery will be completed within [timeframe, e.g. 48 hours] in the event of a data loss incident.
Performance Monitoring: Diligence monitors system performance and proactively address any issues that may arise.
Mean Time Between Failures (MTBF): Diligence strives to maintain an MTBF of [timeframe, e.g. 1,000 hours] for critical systems.
Mean Time to Repair (MTTR):Diligence achieves an MTTR of [timeframe, e.g. 2 hours] for critical system failures.
Customer Satisfaction: Diligence conducts regular customer satisfaction surveys to measure performance and identify areas for improvement.